This was how Air Asia/Air Asia BIG Prepaid/Air Asia Loyalty handled my BIG Points issue...

Contact Air Asia
I contacted Ask Air Asia Live Chat at Live Chat but they asked me to contact BIG Prepaid customer service or AskBig.

Then, the issue was looping without a solution.

Chat History:
Sobri
Hello ME. How may I help you today?

11:52 am
ME
Hi
It's about BIG Points
Booking number: xxxxxx

11:53 am
I was told to contact askBig but they said it's not an issue at their side
they only support the BIG Card and not the BIG Points
I did not get my BIG Points even after 5 days from my departure (20 Nov 2015)

Sobri
One moment please. Thank you.

ME
I made a claim at Air Asia Member website but it's rejected and I did not know how to proceed

Sobri
as for the points, you have claim for the points, however we unable to check on it here.
and I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
Contact Us | BIG Prepaid

ME
I called this 13001333388 or 603 76629200
they said not an issue at their side

Sobri
or as for the issue,

ME
Eform : http://www.airasiabig.com/my/en/?page=contactus useless because it leads me back to Air Asia Member site to claim

Sobri
alternatively please write in to the team via e-form http://www.airasia.com/my/en/e-form.page explain the situation in the feedback form .the relevent team will revert to you via email soonest .
AirAsia.com

ME
but it's rejected even I was a passenger and I entered my BIG ID

Sobri
May I have the case number (CAS-XXXXXX-XXXXXX) please? let me check for you

ME
who else can you help me to escalate my issue?
no case number

Sobri
have you submit the e-form yet ?

ME
the link will redirect me to the claim at Air Asia Member
https://loyalty.aira…/group/airasiabig/claim-status

Sobri
and have you claim via the link above ?

ME
yes
but rejected without reason
I was a passenger and i provided my BIG ID before departure

Sobri
may i know what is the reason for the request to reject ?

ME
Date Partner Information Status
17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

No reason stated

16/12/15 AirAsia X - RDM Transaction date: 16 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

Is there a contact for BIG loyalty department?

Sobri
sorry but we are having separate legal entity and we unable to assist you on the enquiry here.

I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
We regret to inform that the 10mins chat session will be ending shortly. Thus, this chat will be disconnected automatically soon. Should you have further inquiries, please come back to us again. Thank you.
Thank you for your chat. Feel free to contact us again.


Contact Big Prepaid
They told me that they only answer questions and settle issues on the BIG Card.

As for the BIG points, I have to contact BIG point loyalty program department at Ask Big.

Contact Ask Big
I tried to use the link provided in the eForm but redirected me back to the Claims page in the Air Asia Member site https://loyalty.airasiabig.com/group/airasiabig/airasia-flight-claims

I had tried to claim for my flight already but they rejected it without a reason given and I did not know how to proceed further since I could not call or email or contact them to clarify.

What kind of service is this?!!












Then...

I sent message to Ask Big Twitter and Facebook.
Twitter : @myBIGShots
Facebook :AirAsia BIG

Finally, I got a "two-way communication" with Ask Big.

Le Bread Days - Molten Egg Yolk Custard Croissant 流沙蛋黃牛角麵包

Went to buy the famous overnight Molten Egg Yolk Custard Croissant at Le Bread Days, SS2.

It's around 11.10 am when I parked my car.

I saw 2 - 3 people were queuing up in front of the shop.

I alighted only after a few minutes later.

By then, I saw there were already more than 10 people in the queue. @@

After that, the queue was getting longer and longer.

There were people eating in the shop and those people were allowed to buy and order other products in the shop except Molten Egg Yolk Custard Croissant.

It's 11.30 am and the lady boss came out to take the name of each customer and also the quantity of Molten Egg Yolk Custard Croissant that he/she would like to purchase. (limit to 4 pieces each person though)

The lady boss told those people at the back that the Molten Egg Yolk Custard Croissant was sold out after the orders reached 150 pieces of Molten Egg Yolk Custard Croissant.

At about 11.45 am, a staff came out and only let the first eight persons to go into the shop to pay for the Molten Egg Yolk Custard Croissant.

It took more than 10 minutes even just to pay at counter.

I waited for more than an hour to buy the limited Molten Egg Yolk Custard Croissant.

The skin of the croissant was a little thin or the egg yolk custard was too hot that the custard flowed out from the croissant.

The Molten Egg Yolk Custard Croissant tasted great only while it's served hot.

More details:

Rebecca Saw

Open Rice

Shopback - Shop and get rebate!

Hi All,

It's easy.

Just click on the link Shopback and sign up.

I got about 50 MYR cash back/rebate from Shopback by shopping at Lazada and Groupon last month.

Shopback
After you signed up, you will see the below page:

Then, you choose the site that you would like to shop from e.g. Groupon.

Next, you click on the Shop Now button and will be redirected to normal Groupon page.

From here, you just shop for anything that you want and purchase the deal but the percentage of the cash back will change from time to time e.g. LOCAL 7% Cashback, Getaways 7% Cashback and Goods 5% Cashback as shown in the screenshot above.

HAPPY SHOPPING!

RinggitPlus.com Gift: For OCBC Credit Card - Huawei Mediapad Tablet with 1 year Malay Mail Online Subscription

Headache process:

Application procedures

My application was on 19th March 2015

The agent called me about 2-3 times and referred to me as another person. 

How could they simply mix the information up?

Still satisfied with the answer since it seemed to be personalized instead of a generic answer.

Steps to claim the free gift.

So far... It's still acceptable on the progress...

There's still a response to my email.

Called them again but the answer was vague and unconvincing.

The response was getting more generic.

The response was getting more and more generic.

I was going to lose my cool and they addressed my name wrongly.

I had lost my patience with all the nonsense reasons given to me and I was still not getting my tablet.

 Once again, they replied my email with the similar generic answer!

I called RinggitPlus at +603-7890 0808 again this afternoon, 10th June 2015 after another week from the last email.

The person told me that the tablet was sent to me on 15th May 2015.

I told him that I did not receive it.

He asked me to wait while he checking with the management team.

Later, he told me there was a delays in delivery.

He was the first person to tell me that I could go to their office to pick it up by myself.

In those email conversations and calls that I had made previously, no one told me that I could go and get it from their office.

He said I could go to their office to pick it up anytime.

(If they have already had the stock, why don't they send out by courier? Is it so difficult to do so? Some more I had been waiting for so long. Their staff did a mistake initially by keying my information wrongly and caused a longer delay but they still did not give priority to send to me first. My friend who applied later had already received her tablet last week.)

I planned to go to their office after work today around 6.00 pm but my receptionist called me to go down and pick up my stuff at around 3.00 pm just now.

I thought what was that since I did not purchase anything recently nor expect anything to be sent to me.

To my surprise, I opened the courier plastic bag and saw the Huawei Mediapad Tablet in it.

Finally, I got my tablet after such a long and headache process...

Un - boxed Gr8 Huawei Mediapad Tablet

Service from Love.com.my sucks!

In the first place, the quality of the flowers is not good and not fresh.

I ordered 3 times because this was the only cheapest choice I had for last minute ordering of flowers for Valentine's Day.

Every time, they would charge more than the price displayed because they are using WorldPay (I am not sure why they want to use that).

Every time, I have to ask for refund on the amount they have overcharged but they always respond late.

This time was even worse with no response and slow action.



From: Nicky

Wed, Feb 25, 2015 at 9:37 AM

To: "Order Love.com.my"

Hi,

I was charged RM 367.06 for the "Valentine's 2015 - Set 18 - Valentine's 2015 - Set 18 (12 Red Roses + Jewelry Set)", which was shown as RM 338.00 only.

Please refund.

Please reply this email.

Thanks.



From: Order Love.com.my

Fri, Mar 20, 2015 at 12:42 PM

To: Nicky

Dear customer,

We are processing your refund but we found out you didn't provide us the credit card statement, can you please sent us the statement to process refund.

Thank you.


Regards,

Love.com



From: Nicky

Fri, Mar 20, 2015 at 1:30 PM

To: "Order Love.com.my"

It's been almost a month and now only you ask for it !!!

And the status is "Refund in progress" even without doing anything at all !!!

Please see attached and expedite.



From: shopper@worldpay.com

Tue, Apr 21, 2015 at 1:23 PM

To: Nicky

Refund Notification
Your payment for goods to the value of: USD 99.41
WorldPay receipt for transaction ID: 3574736365
Description: 12067778
Purchased From: TheLoveFlorist.com Pte. Ltd

Merchant's cart ID: 12067778

At: 10/Feb/2015 02:58:53
has been refunded
partially by USD 8.55

Please contact the merchant at order@love.com.my should you have any queries regarding this refund.

The transaction id for this refund is: 3574736365
Generated at: 21/Apr/2015 05:23:17

Thank you for using WorldPay internet payment systems.



From: Accounts Love.com.my

Sat, Apr 25, 2015 at 5:32 PM

To: Nicky

This is a notification email. Kindly do not reply to this email account. For further enquiries please contact order@love.com.my.

Order numbers: 12067778

Refunded into account: Credit card account that the original payment was made.

Amount refunded: USD 8.55 (RM367.06-RM338.00 = RM29.06 ; RM29.06/3.4002 = USD 8.55)

Date refunded: 21 April 2015

The refunded amount will appear in your credit card statement within a week from the refund date listed above.

Thank you for your continued support

	Until today, the status is still Refund In Progress. The status was set to Refund In Progress since Feb 2015.

HSBC Gift: HTC Desire 210 Smartphone

My letter to HSBC:

From: nicky
To: complaints@hsbc.com.my
Date: 23/04/2015 14:22
Subject: Complaint: Free HTC phone promotion upon credit card approval

To whom it may concern,

I obtained this HSBC Amanah Platinum credit card since Nov 2014.

I was promised by a staff, Fenny Ho, in Mid Valley roadshow that I would get a HTC phone upon credit card approval.

Later, I found out from the customer service personnel that the HTC phone will only be giving out to a limited number of customers e.g. for the first 2500 applicants.

I was asked to wait for the name list to come out regardless of the number of phonecalls that I have made from month to month.

Finally, the name list was out and my name is in the list.

Again, I was asked to wait for a call from the HTC vendor.

How long do I have to wait?

It's been almost half a year and I haven't received the phone.

Blame it to the name list?! Blame it to the HTC vendor?!

Until today, I haven't received any calls from anyone.

Who and what else do you want to blame for the delay?


Regards

nicky



HSBC reply to my letter

From: complaints@hsbc.com.my
To: nicky
Sent: Apr 27, 2015 5:09:09 AM EDT
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Dear nicky,

We refer to your email dated 23 April 2014.

First and foremost, we thank you for your keen interest and support of our “HTC Smartphone Campaign” .

We understand your concern on the fulfilment time frame which we have highlighted to our marketing department.

Please note that the HTC Smartphone will be delivered within 2 weeks time .

We appreciate your patience and understanding in this matter. Any inconvenience caused is much regretted.


Regards

Devika Nadarajan

Customer Relations Team




My follow up with HSBC

From: nicky
To: complaints@hsbc.com.my
Date: Wed, May 13, 2015 at 1:53 PM
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Hi there,

I have not received the phone until today.

It's stated in the previous email "within 2 weeks".

If it's counted by the number of days, it's already 17 days.

If counted by number of Business days, it's already 13 days (deducted 2 public holidays also 11 days).

Please define 2 weeks and let me know when exactly can I get it.

Thanks.


                                                                                                                                                 

Finally, I received the phone on 16th May 2015.

I find it's insincere of the bank to give the free gift only after such a LOOOONG period of time and I had to go through so much trouble just to follow up on the free gift.

In this case, it's almost 6 months/half a year. . .

HTC Desire 210 Smartphone

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