This was how Air Asia/Air Asia BIG Prepaid/Air Asia Loyalty handled my BIG Points issue...

Contact Air Asia
I contacted Ask Air Asia Live Chat at Live Chat but they asked me to contact BIG Prepaid customer service or AskBig.

Then, the issue was looping without a solution.

Chat History:
Sobri
Hello ME. How may I help you today?

11:52 am
ME
Hi
It's about BIG Points
Booking number: xxxxxx

11:53 am
I was told to contact askBig but they said it's not an issue at their side
they only support the BIG Card and not the BIG Points
I did not get my BIG Points even after 5 days from my departure (20 Nov 2015)

Sobri
One moment please. Thank you.

ME
I made a claim at Air Asia Member website but it's rejected and I did not know how to proceed

Sobri
as for the points, you have claim for the points, however we unable to check on it here.
and I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
Contact Us | BIG Prepaid

ME
I called this 13001333388 or 603 76629200
they said not an issue at their side

Sobri
or as for the issue,

ME
Eform : http://www.airasiabig.com/my/en/?page=contactus useless because it leads me back to Air Asia Member site to claim

Sobri
alternatively please write in to the team via e-form http://www.airasia.com/my/en/e-form.page explain the situation in the feedback form .the relevent team will revert to you via email soonest .
AirAsia.com

ME
but it's rejected even I was a passenger and I entered my BIG ID

Sobri
May I have the case number (CAS-XXXXXX-XXXXXX) please? let me check for you

ME
who else can you help me to escalate my issue?
no case number

Sobri
have you submit the e-form yet ?

ME
the link will redirect me to the claim at Air Asia Member
https://loyalty.aira…/group/airasiabig/claim-status

Sobri
and have you claim via the link above ?

ME
yes
but rejected without reason
I was a passenger and i provided my BIG ID before departure

Sobri
may i know what is the reason for the request to reject ?

ME
Date Partner Information Status
17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

No reason stated

16/12/15 AirAsia X - RDM Transaction date: 16 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected

Is there a contact for BIG loyalty department?

Sobri
sorry but we are having separate legal entity and we unable to assist you on the enquiry here.

I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
We regret to inform that the 10mins chat session will be ending shortly. Thus, this chat will be disconnected automatically soon. Should you have further inquiries, please come back to us again. Thank you.
Thank you for your chat. Feel free to contact us again.


Contact Big Prepaid
They told me that they only answer questions and settle issues on the BIG Card.

As for the BIG points, I have to contact BIG point loyalty program department at Ask Big.

Contact Ask Big
I tried to use the link provided in the eForm but redirected me back to the Claims page in the Air Asia Member site https://loyalty.airasiabig.com/group/airasiabig/airasia-flight-claims

I had tried to claim for my flight already but they rejected it without a reason given and I did not know how to proceed further since I could not call or email or contact them to clarify.

What kind of service is this?!!












Then...

I sent message to Ask Big Twitter and Facebook.
Twitter : @myBIGShots
Facebook :AirAsia BIG

Finally, I got a "two-way communication" with Ask Big.

Le Bread Days - Molten Egg Yolk Custard Croissant 流沙蛋黃牛角麵包

Went to buy the famous overnight Molten Egg Yolk Custard Croissant at Le Bread Days, SS2.

It's around 11.10 am when I parked my car.

I saw 2 - 3 people were queuing up in front of the shop.

I alighted only after a few minutes later.

By then, I saw there were already more than 10 people in the queue. @@

After that, the queue was getting longer and longer.

There were people eating in the shop and those people were allowed to buy and order other products in the shop except Molten Egg Yolk Custard Croissant.

It's 11.30 am and the lady boss came out to take the name of each customer and also the quantity of Molten Egg Yolk Custard Croissant that he/she would like to purchase. (limit to 4 pieces each person though)

The lady boss told those people at the back that the Molten Egg Yolk Custard Croissant was sold out after the orders reached 150 pieces of Molten Egg Yolk Custard Croissant.

At about 11.45 am, a staff came out and only let the first eight persons to go into the shop to pay for the Molten Egg Yolk Custard Croissant.

It took more than 10 minutes even just to pay at counter.

I waited for more than an hour to buy the limited Molten Egg Yolk Custard Croissant.

The skin of the croissant was a little thin or the egg yolk custard was too hot that the custard flowed out from the croissant.

The Molten Egg Yolk Custard Croissant tasted great only while it's served hot.

More details:

Rebecca Saw

Open Rice