Service from Love.com.my sucks!

In the first place, the quality of the flowers is not good and not fresh.

I ordered 3 times because this was the only cheapest choice I had for last minute ordering of flowers for Valentine's Day.

Every time, they would charge more than the price displayed because they are using WorldPay (I am not sure why they want to use that).

Every time, I have to ask for refund on the amount they have overcharged but they always respond late.

This time was even worse with no response and slow action.



From: Nicky

Wed, Feb 25, 2015 at 9:37 AM

To: "Order Love.com.my"

Hi,

I was charged RM 367.06 for the "Valentine's 2015 - Set 18 - Valentine's 2015 - Set 18 (12 Red Roses + Jewelry Set)", which was shown as RM 338.00 only.

Please refund.

Please reply this email.

Thanks.



From: Order Love.com.my

Fri, Mar 20, 2015 at 12:42 PM

To: Nicky

Dear customer,

We are processing your refund but we found out you didn't provide us the credit card statement, can you please sent us the statement to process refund.

Thank you.


Regards,

Love.com



From: Nicky

Fri, Mar 20, 2015 at 1:30 PM

To: "Order Love.com.my"

It's been almost a month and now only you ask for it !!!

And the status is "Refund in progress" even without doing anything at all !!!

Please see attached and expedite.



From: shopper@worldpay.com

Tue, Apr 21, 2015 at 1:23 PM

To: Nicky

Refund Notification
Your payment for goods to the value of: USD 99.41
WorldPay receipt for transaction ID: 3574736365
Description: 12067778
Purchased From: TheLoveFlorist.com Pte. Ltd

Merchant's cart ID: 12067778

At: 10/Feb/2015 02:58:53
has been refunded
partially by USD 8.55

Please contact the merchant at order@love.com.my should you have any queries regarding this refund.

The transaction id for this refund is: 3574736365
Generated at: 21/Apr/2015 05:23:17

Thank you for using WorldPay internet payment systems.



From: Accounts Love.com.my

Sat, Apr 25, 2015 at 5:32 PM

To: Nicky

This is a notification email. Kindly do not reply to this email account. For further enquiries please contact order@love.com.my.

Order numbers: 12067778

Refunded into account: Credit card account that the original payment was made.

Amount refunded: USD 8.55 (RM367.06-RM338.00 = RM29.06 ; RM29.06/3.4002 = USD 8.55)

Date refunded: 21 April 2015

The refunded amount will appear in your credit card statement within a week from the refund date listed above.

Thank you for your continued support

	Until today, the status is still Refund In Progress. The status was set to Refund In Progress since Feb 2015.

HSBC Gift: HTC Desire 210 Smartphone

My letter to HSBC:

From: nicky
To: complaints@hsbc.com.my
Date: 23/04/2015 14:22
Subject: Complaint: Free HTC phone promotion upon credit card approval

To whom it may concern,

I obtained this HSBC Amanah Platinum credit card since Nov 2014.

I was promised by a staff, Fenny Ho, in Mid Valley roadshow that I would get a HTC phone upon credit card approval.

Later, I found out from the customer service personnel that the HTC phone will only be giving out to a limited number of customers e.g. for the first 2500 applicants.

I was asked to wait for the name list to come out regardless of the number of phonecalls that I have made from month to month.

Finally, the name list was out and my name is in the list.

Again, I was asked to wait for a call from the HTC vendor.

How long do I have to wait?

It's been almost half a year and I haven't received the phone.

Blame it to the name list?! Blame it to the HTC vendor?!

Until today, I haven't received any calls from anyone.

Who and what else do you want to blame for the delay?


Regards

nicky



HSBC reply to my letter

From: complaints@hsbc.com.my
To: nicky
Sent: Apr 27, 2015 5:09:09 AM EDT
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Dear nicky,

We refer to your email dated 23 April 2014.

First and foremost, we thank you for your keen interest and support of our “HTC Smartphone Campaign” .

We understand your concern on the fulfilment time frame which we have highlighted to our marketing department.

Please note that the HTC Smartphone will be delivered within 2 weeks time .

We appreciate your patience and understanding in this matter. Any inconvenience caused is much regretted.


Regards

Devika Nadarajan

Customer Relations Team




My follow up with HSBC

From: nicky
To: complaints@hsbc.com.my
Date: Wed, May 13, 2015 at 1:53 PM
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Hi there,

I have not received the phone until today.

It's stated in the previous email "within 2 weeks".

If it's counted by the number of days, it's already 17 days.

If counted by number of Business days, it's already 13 days (deducted 2 public holidays also 11 days).

Please define 2 weeks and let me know when exactly can I get it.

Thanks.


                                                                                                                                                 

Finally, I received the phone on 16th May 2015.

I find it's insincere of the bank to give the free gift only after such a LOOOONG period of time and I had to go through so much trouble just to follow up on the free gift.

In this case, it's almost 6 months/half a year. . .

HTC Desire 210 Smartphone