Service from Love.com.my sucks!

In the first place, the quality of the flowers is not good and not fresh.

I ordered 3 times because this was the only cheapest choice I had for last minute ordering of flowers for Valentine's Day.

Every time, they would charge more than the price displayed because they are using WorldPay (I am not sure why they want to use that).

Every time, I have to ask for refund on the amount they have overcharged but they always respond late.

This time was even worse with no response and slow action.



From: Nicky

Wed, Feb 25, 2015 at 9:37 AM

To: "Order Love.com.my"

Hi,

I was charged RM 367.06 for the "Valentine's 2015 - Set 18 - Valentine's 2015 - Set 18 (12 Red Roses + Jewelry Set)", which was shown as RM 338.00 only.

Please refund.

Please reply this email.

Thanks.



From: Order Love.com.my

Fri, Mar 20, 2015 at 12:42 PM

To: Nicky

Dear customer,

We are processing your refund but we found out you didn't provide us the credit card statement, can you please sent us the statement to process refund.

Thank you.


Regards,

Love.com



From: Nicky

Fri, Mar 20, 2015 at 1:30 PM

To: "Order Love.com.my"

It's been almost a month and now only you ask for it !!!

And the status is "Refund in progress" even without doing anything at all !!!

Please see attached and expedite.



From: shopper@worldpay.com

Tue, Apr 21, 2015 at 1:23 PM

To: Nicky

Refund Notification
Your payment for goods to the value of: USD 99.41
WorldPay receipt for transaction ID: 3574736365
Description: 12067778
Purchased From: TheLoveFlorist.com Pte. Ltd

Merchant's cart ID: 12067778

At: 10/Feb/2015 02:58:53
has been refunded
partially by USD 8.55

Please contact the merchant at order@love.com.my should you have any queries regarding this refund.

The transaction id for this refund is: 3574736365
Generated at: 21/Apr/2015 05:23:17

Thank you for using WorldPay internet payment systems.



From: Accounts Love.com.my

Sat, Apr 25, 2015 at 5:32 PM

To: Nicky

This is a notification email. Kindly do not reply to this email account. For further enquiries please contact order@love.com.my.

Order numbers: 12067778

Refunded into account: Credit card account that the original payment was made.

Amount refunded: USD 8.55 (RM367.06-RM338.00 = RM29.06 ; RM29.06/3.4002 = USD 8.55)

Date refunded: 21 April 2015

The refunded amount will appear in your credit card statement within a week from the refund date listed above.

Thank you for your continued support

	Until today, the status is still Refund In Progress. The status was set to Refund In Progress since Feb 2015.