HSBC Gift: HTC Desire 210 Smartphone

My letter to HSBC:

From: nicky
To: complaints@hsbc.com.my
Date: 23/04/2015 14:22
Subject: Complaint: Free HTC phone promotion upon credit card approval

To whom it may concern,

I obtained this HSBC Amanah Platinum credit card since Nov 2014.

I was promised by a staff, Fenny Ho, in Mid Valley roadshow that I would get a HTC phone upon credit card approval.

Later, I found out from the customer service personnel that the HTC phone will only be giving out to a limited number of customers e.g. for the first 2500 applicants.

I was asked to wait for the name list to come out regardless of the number of phonecalls that I have made from month to month.

Finally, the name list was out and my name is in the list.

Again, I was asked to wait for a call from the HTC vendor.

How long do I have to wait?

It's been almost half a year and I haven't received the phone.

Blame it to the name list?! Blame it to the HTC vendor?!

Until today, I haven't received any calls from anyone.

Who and what else do you want to blame for the delay?


Regards

nicky



HSBC reply to my letter

From: complaints@hsbc.com.my
To: nicky
Sent: Apr 27, 2015 5:09:09 AM EDT
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Dear nicky,

We refer to your email dated 23 April 2014.

First and foremost, we thank you for your keen interest and support of our “HTC Smartphone Campaign” .

We understand your concern on the fulfilment time frame which we have highlighted to our marketing department.

Please note that the HTC Smartphone will be delivered within 2 weeks time .

We appreciate your patience and understanding in this matter. Any inconvenience caused is much regretted.


Regards

Devika Nadarajan

Customer Relations Team




My follow up with HSBC

From: nicky
To: complaints@hsbc.com.my
Date: Wed, May 13, 2015 at 1:53 PM
Subject: Re: Complaint: Free HTC phone promotion upon credit card approval

Hi there,

I have not received the phone until today.

It's stated in the previous email "within 2 weeks".

If it's counted by the number of days, it's already 17 days.

If counted by number of Business days, it's already 13 days (deducted 2 public holidays also 11 days).

Please define 2 weeks and let me know when exactly can I get it.

Thanks.


                                                                                                                                                 

Finally, I received the phone on 16th May 2015.

I find it's insincere of the bank to give the free gift only after such a LOOOONG period of time and I had to go through so much trouble just to follow up on the free gift.

In this case, it's almost 6 months/half a year. . .

HTC Desire 210 Smartphone