I contacted Ask Air Asia Live Chat at Live Chat but they asked me to contact BIG Prepaid customer service or AskBig.
Then, the issue was looping without a solution.
Chat History:
Sobri
Hello ME. How may I help you today?
11:52 am
ME
Hi
It's about BIG Points
Booking number: xxxxxx
11:53 am
I was told to contact askBig but they said it's not an issue at their side
they only support the BIG Card and not the BIG Points
I did not get my BIG Points even after 5 days from my departure (20 Nov 2015)
Sobri
One moment please. Thank you.
ME
I made a claim at Air Asia Member website but it's rejected and I did not know how to proceed
Sobri
as for the points, you have claim for the points, however we unable to check on it here.
and I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
Contact Us | BIG Prepaid
ME
I called this 13001333388 or 603 76629200
they said not an issue at their side
Sobri
or as for the issue,
ME
Eform : http://www.airasiabig.com/my/en/?page=contactus useless because it leads me back to Air Asia Member site to claim
Sobri
alternatively please write in to the team via e-form http://www.airasia.com/my/en/e-form.page explain the situation in the feedback form .the relevent team will revert to you via email soonest .
AirAsia.com
ME
but it's rejected even I was a passenger and I entered my BIG ID
Sobri
May I have the case number (CAS-XXXXXX-XXXXXX) please? let me check for you
ME
who else can you help me to escalate my issue?
no case number
Sobri
have you submit the e-form yet ?
ME
the link will redirect me to the claim at Air Asia Member
https://loyalty.aira…/group/airasiabig/claim-status
Sobri
and have you claim via the link above ?
ME
yes
but rejected without reason
I was a passenger and i provided my BIG ID before departure
Sobri
may i know what is the reason for the request to reject ?
ME
Date Partner Information Status
17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected
17/12/15 AirAsia X - RDM Transaction date: 17 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected
No reason stated
16/12/15 AirAsia X - RDM Transaction date: 16 December 2015
Departure date: 20 November 2015
Booking number: xxxxxx
Rejected
Is there a contact for BIG loyalty department?
Sobri
sorry but we are having separate legal entity and we unable to assist you on the enquiry here.
I would suggest you to contact BIG for further information and assistance
Twitter : @myBIGShots
Weibo: @??BIG
Facebook :AirAsia BIG
Eform : http://www.airasiabig.com/my/en/?page=contactus
BIG Prepaid Mastercard/Visa please contact:
https://www.bigprepaid.com/contact-us
Contact No: 13001333388 or 603 76629200 (For card enquiries only)
Email: askbig.prepaid@tunemoney.com
We regret to inform that the 10mins chat session will be ending shortly. Thus, this chat will be disconnected automatically soon. Should you have further inquiries, please come back to us again. Thank you.
Thank you for your chat. Feel free to contact us again.
Contact Big Prepaid
They told me that they only answer questions and settle issues on the BIG Card.
As for the BIG points, I have to contact BIG point loyalty program department at Ask Big.
Contact Ask Big
I tried to use the link provided in the eForm but redirected me back to the Claims page in the Air Asia Member site https://loyalty.airasiabig.com/group/airasiabig/airasia-flight-claims
I had tried to claim for my flight already but they rejected it without a reason given and I did not know how to proceed further since I could not call or email or contact them to clarify.
What kind of service is this?!!
Then...
I sent message to Ask Big Twitter and Facebook.
Twitter : @myBIGShots
Facebook :AirAsia BIG
Finally, I got a "two-way communication" with Ask Big.
Just found that the Big Prepaid Mastercard is having problems with AirAsia bookings. I put in money in Big Prepaid but cannot use it to pay for ticket. Something wrong with AirAsia site.. sent 2 e-forms.. still waiting.. now trying Live chat.. how frustrating can this thing get?
ReplyDeleteI heard some of my friends mentioned that they were having issues when accessing Air Asia main page and also during the payments.
DeleteEven the Air Asia Big Loyalty app was having a lot of issue. First, my Big points were not shown in my account. Then, there was no option to use Big points for purchase. This is totally crap!
ReplyDelete