Pizza Hut Bad Online Website and Bad Customer Service

I had made an order at 9.35 pm and I received an email confirmation on that order.

It's stated that I would receive my order at 10.15 pm.

I waited until 10.30 pm but there was no call from Pizza Hut or anyone was coming for the delivery.

I called 1300 - 88 - 2525 and chose option 2 to check my delivery status.

Yet, the person who attended to my call started to ask for my personal details such as telephone no., name and address.

After that, she asked me, "What did you want to order?

I was so surprised and confused with the question.

Then, I realized that she thought I was making an order.

I chose the option to check status but she thought I would like to make an order...

What is the purpose of choosing an option through the menu?

She told me that there was no order received under my name.

I told her that I ordered through Pizza Hut online portal and I received an email for that order.

She said the house phone number given was not same as the number in my profile.

I told her to change for me as I was unable to do so at my side and she promised to do so.

She checked again but she only told me that she just helped me to place the order and asked me to wait for another 30 minutes.

I was so disappointed with the service and treatment that were provided.

There was no apology given for the delays and inconvenience caused.

I waited for about 15 minutes and it's 11.00 pm...

I checked my house phone number in my online profile and it was not updated as promised.

Then, a person from TTDI branch called me and told me that he would deliver the pizza in 10 - 15 minutes.

It's 11.30 pm... there was no sign of him.

I called 1300-88-2525 to check on the delivery status and also to tell them about the wrong house phone number in their system.

The person told me that there was no order under my name AGAIN!!!

"WTF!!!" (in my mind...)

I mentioned to him that just now a person from TTDI Branch called me.

He asked me to ask the TTDI Branch directly in that case.

I asked him to help me to update my house phone number and also the address but he said I better contact the person in TTDI Branch first as they would close shop soon.

I told him that he must change for me anyhow to prevent mistakes like this to happen again.

He just said he would change it next time.

He said, "No order was received under your name or phone number. Do you have mobile phone number? (after 1 minutes...) There was no order made by you."

I said, "I made the order through online at 9.35 PM and I had received a confirmation email."

He said, "Tak ada (Don't have)"

I said, "Tadi ada orang dari TTDI Branch call saya (Just now someone from TTDI Branch called me)."

He said, "Macam tu awak call mereka cepat. Mereka dah nak tutup. Awak pun lapar kan? (Like that you better call them quickly. They were closing soon. You were hungry also, right?)"

I said, "OK then...May I have the number for TTDI Branch, please?"

He said, "HUh?! I thought you said they called you just now?!"

I said, "Yes.  . . .. .."

He said, "Ok. The number is 03 - 77291722"

I said, "Ok. Thanks..."

"(#@$&#@^$&%^&@#_!#*...)"

Ring Ring!

I said, "TTDI Branch? I received a call from your staff just now and he said he would send the pizza after about 10 minutes but it was 30 minutes already."

TTDI Branch Staff, "Our staff went out to send the pizza just now but he could not send it because the HQ sent him the wrong address. HQ just sent him the correct address and he would reach your place in about 10 minutes later."

Tik Tok Tik Tok... 5 minutes...10 minutes...15 minutes...

(in my mind...I thought, "Can't he call my mobile phone number if he can't reach me by house phone number just now? He can ask for my address through my mobile phone rather than going back to the TTDI Branch shop and waited for the correct address from HQ... =.=" Maybe HQ did not provide my mobile phone number. Not sure about their system.)

I said, "All right then...Bye."

My stomach was making noise already... Gu Gu Gu...

I placed order through online at 9.35 PM. I called them at 10.30 PM; they said  there was no order received. I called again at 11.30 PM; they told me there was no order received also. I mentioned that TTDI Branch called me just now and the person asked me to call TTDI Branch directly in that case. I had to call TTDI Branch to ask for status. Lousy online order and customer service !!!

I got my pizza after 2 hours from the time I placed my order and yet no apology or compensation for that ...

Dinner became supper... and then became breakfast... @.@